Introduction and Purpose
The purpose of this policy is to ensure that Tofta Herrgård Konferens AB (Tofta Herrgård) handles personal data in accordance with the EU's General Data Protection Regulation (GDPR).
Personal data is data that identifies you as an individual, such as name, address, telephone number, email, etc. We use this information to provide services, enhance your experience, improve our services, and offer deals that meet your needs.
Below is a summary of how we collect and handle your personal data in accordance with the General Data Protection Regulation (GDPR).
This policy is endorsed by all our employees.
Customers with questions about our handling of personal data can contact Tofta Herrgård via:
- e-mail [email protected]
- mail to Tofta Herrgård Konferens AB, Tofta 200, 442 75 Lycke.
How We Collect Personal Data
We collect and process data that:
- You provide when you become a customer or when you contact us for business purposes.
- You provide when you contact us or sign up for our newsletter.
How We Use Collected Personal Data
Tofta Herrgård uses personal data to:
- Process your bookings
- Contact you via SMS or email to notify you of your booking status or provide information related to your booking before, during, and after your stay.
- Diagnose issues, optimize technology, and contact you in case of problems with a booking.
- Market services and products, directly or indirectly.
You Control Your Personal Data
You have the right to request at any time and without charge that Tofta Herrgård does not process your personal data for marketing purposes or to withdraw your consent to this. You can exercise this right by contacting us at: [email protected]
Please note that even if consent is withdrawn, Tofta Herrgård may still have the right to process your personal data on other legal grounds, such as fulfilling contracts.
Right to Information
You have the right to request a register extract of your personal data, where you specify the information you wish to access.
Right to Rectification
If you discover that personal data we store about you is incorrect or missing, you can always request that we adjust or supplement the information.
Sending of Information
When you make a booking with us via telephone, email, or online booking, we use your personal data to send booking confirmations, important information about the upcoming stay, and offers related to the stay. Such communications are sent to the email address you provided during booking.
After your stay, we send out a survey asking you to answer questions about your stay to help us improve our services.
We send newsletters to inform you about offers and current events. You can always unsubscribe from these via a link in our newsletters.
Collection of Data when Booking via an Online Travel Agency (OTA)
When you book a hotel room through an online Travel Agency, such as Booking.com, you provide your personal data to them. These personal data are the responsibility of and managed by each operator in accordance with their personal data policy.
When a booking is made through an OTA, they send certain personal data to the respective hotel to confirm that the booking has been made.
We are not responsible for the handling of personal data by each operator that you directly provide to them.
Retention Periods
Tofta Herrgård Konferens AB follows good practice in the hotel industry.
The same personal data may be stored in several different places for different purposes. This means that data that has been deleted from one system because it is no longer necessary may still exist in another system where it is stored with the consent or for another purpose where the personal data is still needed.
Tofta Herrgård deletes personal data in accordance with applicable law at any given time.
Measures for Secure Handling of Your Personal Data
Tofta Herrgård uses industry standards to store, process, and communicate personal data securely.
It is important to distinguish between regular and sensitive personal data. Sensitive information includes, for example, ethnic origin, political opinions, religious or philosophical beliefs, membership in trade unions, and personal data relating to health or sexual preferences. Tofta Herrgård will never collect or store data on sensitive information.
The staff at Tofta Herrgård are bound by confidentiality agreements and only process the information required for their assignment.